Store Policy

Customer Care

**Customer Care Policy**

At Crafty Festival, we prioritize customer satisfaction and strive to provide exceptional service to every shopper. Our Customer Care Policy outlines our commitment to ensuring a positive shopping experience for you:

**1. Communication:**
- We are committed to clear and timely communication with our customers. You can reach our customer service team via craftyfestival@gmail.com. during our business hours.
- We aim to respond to all inquiries and concerns promptly, typically within 24-48 hours, excluding weekends and holidays.

**2. Product Information:**
- We provide detailed and accurate product descriptions, including dimensions, materials, and care instructions, to help you make informed purchasing decisions.
- If you have specific questions about a product, our customer service team is available to provide additional information and assistance.

**3. Order Assistance:**
- Our team is here to assist you throughout the entire ordering process. Whether you need help placing an order, tracking a shipment, or modifying your order details, we are happy to help.
- You can track your order status online or contact us directly for updates on your shipment's progress.

**4. Returns and Refunds:**
- As previously mentioned, due to the delicate nature of our products, we do not accept returns or offer refunds unless an item is damaged or defective upon receipt. In such cases, please contact us immediately, and we will work with you to resolve the issue promptly.

**5. Privacy and Security:**
- We respect your privacy and adhere to strict security measures to protect your personal information. Our website uses industry-standard encryption technology to ensure secure transactions.

**6. Feedback and Suggestions:**
- Your feedback is valuable to us. We welcome your suggestions for improving our products and services. Please feel free to share your thoughts with us via email or through our customer feedback form.

**7. Policy Updates:**
- We reserve the right to update our Customer Care Policy periodically to reflect changes in our operations or feedback from customers. Any updates will be posted on our website.

**Contact Us:**
- If you have any questions, concerns, or require assistance, please do not hesitate to contact our customer service team at craftyfestival@gmail.com. We are here to assist you and ensure your experience with Crafty Festival is enjoyable and satisfying.

Thank you for choosing Crafty Festival. We appreciate your trust and look forward to serving you!

Privacy & Safety

**Privacy and Safety Policy**

Protecting your privacy and ensuring the security of your personal information is a top priority at Crafty Festival. This Privacy and Safety Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us:

**1. Collection of Information:**
- When you visit our website, place an order, or interact with us in any way, we may collect personal information such as your name, email address, shipping address, phone number, and payment details (e.g., credit card information).
- We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior to improve our website's functionality and user experience.

**2. Use of Information:**
- We use the information collected to process your orders, fulfill your purchases, and provide customer support.
- Your email address may be used to send you order updates, shipping notifications, and promotional offers. You can opt out of promotional emails at any time.
- We may use non-personal information for analytical purposes, such as analyzing trends, administering the site, and gathering demographic information.

**3. Disclosure of Information:**
- We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your order (e.g., sharing your shipping address with a shipping carrier).
- We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep your information confidential.

**4. Security Measures:**
- We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
- All sensitive/credit information you provide is encrypted via Secure Socket Layer (SSL) technology.
- We regularly review our security policies and procedures to ensure your information is protected against unauthorized access, alteration, disclosure, or destruction.

**5. Cookies and Tracking Technologies:**
- We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can choose to disable cookies through your browser settings, but this may affect certain functionalities of the website.

**6. Children's Privacy:**
- Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it.

**7. Your Rights:**
- You have the right to access, correct, or delete your personal information. You may also request to receive a copy of the information we have collected about you.
- If you have any questions, concerns, or requests regarding your personal information, please contact us using the information provided below.

**8. Policy Updates:**
- We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or regulatory requirements. We encourage you to review this policy periodically for any updates.

**Contact Us:**
- If you have any questions about our Privacy and Safety Policy, or if you would like to exercise your rights regarding your personal information, please contact our Privacy Officer at craftyfestival@gmail.com.

By using our website and providing your information, you consent to the collection, use, and disclosure of information as described in this Privacy and Safety Policy.

Thank you for trusting Crafty Festival. We are committed to protecting your privacy and providing a secure shopping experience.

Wholesale Inquiries

**Wholesale Inquiries**

Thank you for your interest in purchasing our products wholesale from Crafty Festival. We welcome wholesale inquiries and are pleased to offer competitive pricing and terms for bulk orders. Here’s how you can initiate a wholesale inquiry with us:

**1. Product Range:**
- We offer a diverse range of handmade crafts, artisanal goods etc. that are suitable for wholesale purchase.
- Visit our website [include website URL] to browse our catalog and explore our product offerings.

**2. Wholesale Eligibility:**
- Wholesale pricing and terms are typically available for orders that meet minimum quantity requirements. Specific minimum order quantities (MOQs) may vary depending on the product category.
- Please contact us with details of the products you are interested in and the quantity you wish to purchase at craftyfestival@gmail.com. This will help us provide you with accurate pricing and availability information.

**3. Pricing and Discounts:**
- Wholesale pricing is structured to offer competitive rates for bulk purchases. Discounts may be available based on the volume of your order and the products selected.
- We are committed to providing transparent pricing and terms to ensure a mutually beneficial partnership.

**4. Ordering Process:**
- Once your wholesale inquiry is received, our team will review your request and provide you with a personalized quote and information on availability.
- Upon agreement of terms and pricing, we will assist you in placing your wholesale order through our secure ordering system.

**5. Customization and Special Requests:**
- Depending on the product, customization options such as branding, packaging, or specific design modifications may be available for wholesale orders. Please inquire about customization possibilities when submitting your request.

**6. Shipping and Logistics:**
- We offer efficient shipping solutions for wholesale orders, including domestic and international delivery options.
- Shipping costs and timelines will be outlined in your quote, and we work closely with reliable carriers to ensure timely delivery of your order.

**7. Contact Us:**
- For wholesale inquiries or to request a quote, please contact our Ccustomer Service Team at craftyfestival@gmail.
- Our team is dedicated to providing exceptional service and support throughout the wholesale purchasing process.

Thank you for considering Crafty Festival for your wholesale needs. We look forward to the opportunity to collaborate with you and fulfill your bulk order requirements efficiently and professionally.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments

- Online Payments